Patient Information

Monday – Friday
9am to 5pm or as advised

Saturday, Sundays & Public Holidays
CLOSED
24 hour Nurse Phone Triage

On Call available

 

Segunda-feira – Sexta-feira
9:00 am-3: 12:00

Sábado, domingos e feriados
fechado

Atendimento de Segunda a Sexta-feira
das 9:00 da manha as 5:00 da tarde com horario marcado

Nao atendemos aos Sabados, Domings e Feriados

Enfermeiros de plantao 24 horas atraves de triagem telefonica.

Beach Street – TBA
Five Mile – ample parking available at the retail centre

We’re working on it!

Estamos felizes em integrar consulta on-line em nossa prática médica. Você já pode acessar a nossa linha de folha de compromissos e marcar a sua consulta a partir do conforto do seu computador ou dispositivo móvel. Toda a informação é a loja segura e não a informação pessoal é entregue a terceiros.

If you feel that your matter is an emergency please call an ambulance on 111.

If you call the surgery after hours for urgent care you will be transferred to a registered nurse who will be able to assist you.

On Arrival at the practice:

When you arrive and book in for your appointment, please inform the reception staff if
you have any of the following symptoms:

  • Chest pain
  • Difficulty breathing
  • Severe abdominal pain
  • Major bleeding
  • Any change in consciousness

If you are caring for a child attending an appointment please let the receptionist know if
they have had:

  • Diarrhoea
  • Vomiting
  • High fever
  • Lethargy
  • A new rash

If you are pregnant please let us know if:

  • You have pain, bleeding or reduced movement of the baby
  • If your membranes have ruptured (waters broken)

If we know this, we may be able to arrange a more urgent appointment or we can monitor you closely until the doctor is free to see you.

At Mountain Lakes Medical we will always inform you if a test result is abnormal, concerning or requires further action.

If your test results are normal it is our practice policy that you will not routinely be informed. Your GP/nurse will discuss this with you in your consultation.

You are welcome to call to discuss any test results with the practice nurse. If you are registered with the portal then you may view your test results securely online.

You specifically wish to be informed of all test results, just let the doctor/nurse know when you see them.

Beach Street
TBA.

Five Mile
We are located just outside of Frankton at the Five Mile retail development. You will find us above AMI insurance, on the first floor, in suite 8. There is a lift available next to the stairs.

Home Visits             

Yes we can! Please ask for times and fees. Mountain Lakes Medical employs 24 hour Registered Nurse Phone Triage. Registered nurses are able to field your queries and discuss your concerns at any time. For enrolled patients with appropriate urgent or emergency issues, our staff are available for after-hours consultation, at an additional cost.

Visitas domiciliares e depois de horas de cuidados médicos é fornecida pelo nosso serviço locum credenciada.

We are currently able to accept new patients. If we’re a match, we’ll be happy to take care of you.

Novos pacientes são bem-vindos em nossa clínica. Todos os novos pacientes são obrigados a preencher o nosso “Formulário Novo Paciente”. Por favor, preencha o nosso formulário novo paciente e apresentar isso para o pessoal da recepção ao chegar na clínica.

If you need to cancel any booking please call us as soon as are aware. Whilst every endeavour will be made to make a new booking of your choice, we may be limited in appointment availability.

Se você precisa de cancelar qualquer reserva contacte-nos logo que estão conscientes. Apesar de todos os esforços serão feitos para fazer uma nova reserva de sua escolha, que pode ser limitada em disponibilidade nomeação.

All account are required to be settled on the day. If you are aware of any difficulties you may have paying your account please alert our front desk staff BEFORE you see the doctor. Whilst we always try and accommodate each and every patient we need to know the circumstance of any payments arrangements. We accept all major credit cards & cash. We do not accept cheques.

Todos contas são obrigados a ser resolvido no dia. Se você está ciente de todas as dificuldades que você pode ter que pagam sua conta, alertar a nossa equipe da recepção antes de ver o médico. Enquanto nós sempre tentar acomodar cada paciente que precisamos saber a circunstância de quaisquer acordos de pagamentos. Aceitamos todos os principais cartões de crédito e dinheiro. Não aceitamos cheques.